Make vs Otter.ai

Side-by-side comparison — features, pricing, pros and cons

Freemium

4.1

Visual automation platform (formerly Integromat) known for a scenario builder that makes data transformation and routing logic easier to visualize than Zapier's linear flow model. At $9-16/mo for 10,000-40,000 operations, it sits between free tools and enterprise platforms. Strong for teams doing complex multi-branch data processing without writing code.

Category:Workflow Automation

Features

Visual scenario builder with non-linear, branching workflow visualization
2,000+ app integrations including HTTP/REST and webhooks for custom APIs
Advanced router modules for conditional branching and data filtering
Data store: built-in lightweight database for state persistence between scenarios
JSON/XML parsing and transformation with no-code tools
+3 more

Pros

Non-linear visual builder is significantly clearer than Zapier for workflows with multiple branches and conditions
Operations-based pricing means 1 automation with 5 steps costs 5 ops — often cheaper than per-task Zapier pricing
Data Store allows state to persist between runs without an external database for simple key-value use cases
Free tier includes 1,000 operations/month — enough for testing before committing to a paid plan

Cons

AI node support is limited compared to n8n — building LLM pipelines requires more manual HTTP module work
Scenario builder becomes visually complex (hard to read) on workflows with 30+ modules
Free tier requires manual scenario activation — paid plan required for scheduled automatic runs
No self-hosting option — all data flows through Make's cloud infrastructure
Cost scales linearly with operation count, not workflow count; high-frequency scenarios become expensive at $9/mo base

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Otter.ai

Freemium

4.0

Otter.ai is an AI meeting notes and transcription service that produces live transcripts and automated summaries for Zoom, Google Meet, and Microsoft Teams meetings. It is popular in education, journalism, and corporate settings for its real-time transcription accuracy and the ability to search, highlight, and annotate transcripts. Otter Pilot joins meetings automatically when connected to a calendar.

Category:AI Meetings

Features

Otter Pilot: automatic bot attendee for Zoom, Meet, and Teams
Live transcript with speaker labels appearing in real time during the call
AI Chat: ask questions against the transcript during or after a meeting
AI Channels: async voice note threads tied to meeting transcripts
Automated meeting summary with key points and action items
+3 more

Pros

Real-time transcription during a live call is the most responsive in the category — near-zero lag
Vocabulary customisation for technical jargon and proper nouns significantly improves accuracy in specialist domains
AI Chat mid-meeting allows a participant to catch up on a missed segment without interrupting the speaker
Free tier (600 minutes/month) covers multiple weekly team meetings for individual users

Cons

Fewer advanced analytics than Fireflies.ai — no sentiment analysis or topic tracking on any plan
AI summaries are generic — less structured than Fireflies' action item extraction for sales contexts
Otter Pilot is capped at 3 meetings/month on the free plan
CRM integrations are limited — no native Salesforce push on standard plans
Audio file transcription is slower than real-time and has a 10x duration cap

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Tool	MakeView details →	Otter.aiView details →
Pricing	Freemium	Freemium
Rating	4.1	4.0
Category	Workflow Automation	AI Meetings
Description	Visual automation platform (formerly Integromat) known for a scenario builder that makes data transformation and routing logic easier to visualize than Zapier's linear flow model. At $9-16/mo for 10,000-40,000 operations, it sits between free tools and enterprise platforms. Strong for teams doing complex multi-branch data processing without writing code.	Otter.ai is an AI meeting notes and transcription service that produces live transcripts and automated summaries for Zoom, Google Meet, and Microsoft Teams meetings. It is popular in education, journalism, and corporate settings for its real-time transcription accuracy and the ability to search, highlight, and annotate transcripts. Otter Pilot joins meetings automatically when connected to a calendar.
Features
Visual scenario builder with non-linear, branching workflow visualization
2,000+ app integrations including HTTP/REST and webhooks for custom APIs
Advanced router modules for conditional branching and data filtering
Data store: built-in lightweight database for state persistence between scenarios
JSON/XML parsing and transformation with no-code tools
Scenario scheduling: minute-level granularity on triggers
Error handling routes for automatic retry and failure notification
Team features: shared scenarios, scenario logs, version history
Otter Pilot: automatic bot attendee for Zoom, Meet, and Teams
Live transcript with speaker labels appearing in real time during the call
AI Chat: ask questions against the transcript during or after a meeting
AI Channels: async voice note threads tied to meeting transcripts
Automated meeting summary with key points and action items
Vocabulary expansion: custom terms and proper nouns for improved accuracy
Export to PDF, DOCX, SRT (captions), and TXT formats
Team workspace with shared transcript library
Pros
	Non-linear visual builder is significantly clearer than Zapier for workflows with multiple branches and conditions Operations-based pricing means 1 automation with 5 steps costs 5 ops — often cheaper than per-task Zapier pricing Data Store allows state to persist between runs without an external database for simple key-value use cases Free tier includes 1,000 operations/month — enough for testing before committing to a paid plan	Real-time transcription during a live call is the most responsive in the category — near-zero lag Vocabulary customisation for technical jargon and proper nouns significantly improves accuracy in specialist domains AI Chat mid-meeting allows a participant to catch up on a missed segment without interrupting the speaker Free tier (600 minutes/month) covers multiple weekly team meetings for individual users
Cons
	AI node support is limited compared to n8n — building LLM pipelines requires more manual HTTP module work Scenario builder becomes visually complex (hard to read) on workflows with 30+ modules Free tier requires manual scenario activation — paid plan required for scheduled automatic runs No self-hosting option — all data flows through Make's cloud infrastructure Cost scales linearly with operation count, not workflow count; high-frequency scenarios become expensive at $9/mo base	Fewer advanced analytics than Fireflies.ai — no sentiment analysis or topic tracking on any plan AI summaries are generic — less structured than Fireflies' action item extraction for sales contexts Otter Pilot is capped at 3 meetings/month on the free plan CRM integrations are limited — no native Salesforce push on standard plans Audio file transcription is slower than real-time and has a 10x duration cap
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