Botpress

Map user journeys on paper first: entry points, key decision points, required data, and end states before building nodes

Use Autonomous Nodes for open-ended FAQ and exploration, structured flows for transactions and compliance-sensitive tasks

Keep each node focused on one task - use Additional Workflows to organize reusable sequences like contact collection

Start with clear greeting that sets scope: who you are, what you can help with, how to reach a human

Keep messages short and scannable: one idea per message, line breaks instead of big paragraphs

Add small delays and typing indicators on heavier responses so it feels thoughtful not robotic

Design clear rules for human handoff with conversation summary and key data passed to agents