Quick Verdict
Tidio combines live chat, chatbots, and AI-powered Lyro to help small businesses automate customer support. Lyro AI learns from your FAQs and website to answer questions instantly, while the platform handles multichannel communication in one inbox.
Best for: Small businesses, E-commerce stores, WordPress/Shopify users, Teams wanting quick chatbot
Tidio
Tidio combines live chat, chatbots, and AI-powered Lyro to help small businesses automate customer support. Lyro AI learns from your FAQs and website to answer questions instantly, while the platform handles multichannel communication in one inbox.
Best for: Small businesses • E-commerce stores • WordPress/Shopify users • Teams wanting quick chatbot
Key Features
- Lyro AI chatbot
- Live chat widget
- Multichannel inbox
- Chatbot builder
- Visitor tracking
- Email integration
- Shopify/WordPress plugins
- Mobile apps
Pros
- Easy setup for SMBs
- Affordable AI features
- Good chatbot builder
- Nice unified inbox
- Strong e-commerce focus
Cons
- AI limited on complex queries
- Visitor limits on lower tiers
- Some features feel basic
- Lyro separate pricing
Pricing
| Plan | Details |
|---|---|
| Free | Yes - basic features |
| Starter | $29/mo |
| Pro | $59/mo |
| Enterprise | $749/mo |
Lyro AI included
Tips & Best Practices
Start with high-volume low-complexity topics: order status, shipping, returns, basic product info, account changes
Build structured FAQ mirroring real questions from past chats, support tickets, and product reviews
Analyze historic conversations to find top 20-50 recurring questions and build those into FAQs first
Use keywords plus natural language in knowledge base so Lyro matches both short queries and full sentences
Define where Lyro appears: pricing, checkout, account, help center pages usually bring highest ROI
Make Talk to a human always visible to avoid frustration and improve CSAT
Track resolution rate, handoff rate, unanswered questions, and review transcripts where Lyro failed weekly
Features
- Lyro AI chatbot
- Live chat widget
- Multichannel inbox
- Chatbot builder
- Visitor tracking
- Email integration
- Shopify/WordPress plugins
- Mobile apps
Best for: Small businesses • E-commerce stores • WordPress/Shopify users • Teams wanting quick chatbot
Pros
- Easy setup for SMBs
- Affordable AI features
- Good chatbot builder
- Nice unified inbox
- Strong e-commerce focus
Cons
- AI limited on complex queries
- Visitor limits on lower tiers
- Some features feel basic
- Lyro separate pricing
Final Recommendation
Tidio is a freemium AI tool best suited for Small businesses and E-commerce stores.