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Best Zendesk AI Alternatives in 2026 — Top Picks | AI Deck

Alternatives

Alternatives

Best Zendesk AI Alternatives in 2026

Looking for a Zendesk AI alternative? We've curated the best options based on features, pricing, and use case — so you can find the right fit without the research.

Browse 4 tools

Customer Support4.7/5

Tidio

Tidio combines live chat, chatbots, and AI-powered Lyro to help small businesses automate customer support. Lyro AI learns from your FAQs and website to answer questions instantly, while the platform handles multichannel communication in one inbox.Freemium★★★★★4.7 out of 5

Customer Support4.6/5

Ada CX

Ada CX is an enterprise AI customer service platform that automates conversations across channels. Uses proprietary AI trained on your brand to handle complex inquiries, integrates with backend systems, and provides detailed analytics on automation performance.Enterprise★★★★★4.6 out of 5

Customer Support4.5/5

Intercom Fin AI

Intercom Fin AI is an AI customer service agent that resolves up to 50% of support queries instantly. Trained on your help center and past conversations, it provides accurate answers across chat, email, and social channels with seamless handoff to human agents when needed.Paid★★★★★4.5 out of 5

Customer Support4.4/5

Freshdesk Freddy AI

Freshdesk Freddy AI is Freshworks AI assistant for customer support, sales, and IT. Automates ticket routing, suggests responses, and powers self-service bots. Part of the Freshworks suite with tight integration across Freshdesk, Freshsales, and Freshservice.Paid★★★★★4.4 out of 5

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